Returns . . .
Our objective is to provide you with a painting/print which in perfect condition which will bring many years of delight . Occasionally though, you may want to return the item to us. For your peace of mind and happiness we offer these terms in respect of returns and refunds for our products.
What to do if you are unhappy with your goods
If you are unhappy with any product you may return it – unused, unopened, and in its original packaging – within fourteen days for a full refund. This amount excludes all delivery costs. Please note that we are unable to issue refunds for prints that show evidence of having been used or on custom made canvas prints or originals unless they are faulty.
If you send a product back for an exchange, we will charge you for shipping the new product back to you. Return shipping costs can only be refunded where we have sent the wrong goods in error.
What to do if you have received defective goods
All products are backed by a 12 month manufacturer’s guarantee from the date of purchase. This is underwritten by the manufacturers and upon proof of purchase can be used at any dealer.
If the goods are damaged upon receipt please e-mail office @pankhurstgallery.com or call +44 (0)23 92597399 within fourteen days of delivery. We aim to replace any defective items with replacements. If this is not possible we shall issue a refund. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.
All other products within the 12 month manufacturer’s guarantee should be sent back to the address below. Following inspection, we will, at our discretion, either repair, replace, or return the item to you. The item will be returned if we feel there is no manufacturing fault.
For all returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the equipment to return the goods.
Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of the goods. If you send a product back for an exchange, you will be charged for shipping the new product back to you.
Unit 2C, Catherington Business Park